Last updated: January 2026
Our fees for visa guidance, documentation preparation and application support are communicated to you before you engage our services. Once documentation work has commenced on your case, the fee is generally non-refundable, as it reflects the time, review and preparation already carried out on your behalf.
Government, embassy, consulate and passport office fees, as well as airline, hotel and insurance charges, are paid directly to those third parties and are governed entirely by their own refund and cancellation terms. XLNC has no control over these amounts and cannot refund them on their behalf.
Because we never guarantee visa approval, a rejection by an embassy or consulate — where our documentation and guidance were provided with reasonable professional care — does not itself entitle you to a refund of our service fee. If you believe an error was made on our part, we will review your case in good faith.
Send a written request to Info@xlncvisa.com describing your case reference and the reason for the request. We aim to respond within 7 working days with a decision and, where approved, the expected processing timeline.
Questions about this Refund Policy can be directed to Info@xlncvisa.com or through our Contact Us page.